Deputy Head of Support

TOLAR COMPANY s.r.o. is seeking a Deputy Head of Support in Prague, Czechia. The role involves customer support and consultation during product implementation, followed by ongoing support for API functionality for specific providers. Responsibilities include providing technical support to internal teams and external clients. The position also involves helping resolve critical incidents by coordinating investigations, analysing the causes of failures and preparing reports. Other duties include organising processes in Jira/Help Desk, coordinating the team's work and reporting. Applicants must have experience in the field and knowledge of English and Russian. This is a full-time, single-shift position with a salary starting at CZK 55,000 per month. There is one vacancy, and the position is listed for an Employee Card. Accommodation is not provided.